Nelson Airport Customer Experience

Nelson Airport Survey Team

Nelson Airport Customer Experience

Numbers of people travel through Nelson Airport located at New-Zealand. The collection of data with regards to customer experiences at different departments in Nelson Airport, the survey is done from time to time. The Nelson Airport Customer Experience application is thus developed to collect data from android devices, making the process more secure, effective & efficient.

CLIENT: Nelson Airport Survey Team
SERVICES: Web Application, Mobile Application, UI/UX
CATEGORY: Survey Application

Story

The Story

The data collection at Nelson Airport is done in order to understand the customer profile and is collected to betterment to enhance customer experience that is provided in Nelson Airport. The survey team required a new way of collecting the data that will decrease the data collection and analysis portion more secure, reliable, effective & efficient. Hence, the development of mobile application to collect data, and a proper & secure backend to analyze the data.

Alpas Technology Pvt. Ltd. is known to be one of the best mobile application development both Android and iOS device, and also the best website application design and development company based in Kathmandu, Nepal. The mobile application was designed and developed for the Nelson airport survey team through which the survey is being conducted. On the other side, admin portal is also designed & developed in through which the admin (survey team lead) will be able to view the data in visual forms as well. The data can be downloaded in .csv format as well. The process of visualizing data in website made the survey team much more easier to analyze the collected data and come up with conclusions to enhance the customers experience in the Nelson Airport.

The Core

An Application that is built by Alpas Technology includes an UI/UX designs, and Android Application for Nelson Airport Survey Team.

An android mobile application is built with Android Studio. The application lets the survey team to collect the survey questions and submit to the backend side for further data research.

The mind-mapping (rough project flow) was done at first. After mind-mapping for Nelson Airport project was done and confirmed, the wireframes were skeched with pen and pappers. The designs then were reflected with the help of sketchup tool.

The designs after getting locked down, the user stories were written for the overall project. The project backlogs were created on a JIRA board separated with Epics, User Stories, & Acceptance criteria. The user story points were noted, sprints were planned, and perfectly shippable product was delivered in each sprint.

The final product was released after all the user stories were completed on project backlog.

Brand

Designs

The designs are done using Sketchup tool. The color pallets were choosen with given style guides. Below are the color assets & fonts used in the project.

Black & Grey

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Colors

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Nelson Airport Customer Experience

Nelson Airport Customer Experience